Privacy Policy
Effective Date: 24 September 2026
At The Family Nanny, we are committed to protecting your privacy and handling your personal information with care, respect and transparency.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or apply to join our nanny network.
Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, register as a nanny or use our services, including:
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Name and preferred name
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Email address
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Phone number
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Residential address or location
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Emergency contact details
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Employment and childcare experience
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Qualifications, certificates and professional experience
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Blue Card and National Police Check status
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First Aid and CPR certification details
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Australian driver's licence status and access to a reliable vehicle
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ABN and insurance information, where relevant
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Availability, work preferences and information about the type of nanny role you are seeking
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Professional referee details
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Information provided by families about their childcare needs and requirements
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Any additional information you choose to provide during the enquiry, registration, screening or placement process.
Where relevant, we may also collect limited sensitive information that you voluntarily provide, such as information about health or wellbeing that may affect your ability to perform nanny work duties or may be relevant to a particular placement.
We only collect information that is reasonably necessary for our business and the nanny placement, screening and matching services we provide.
How We Use Your Information
We collect personal information to:
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Respond to your enquiries
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Provide nanny placement services
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Assess nanny applications
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Match families with suitable nanny candidates
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Communicate throughout the placement process
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Improve our services and website
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Meet our legal obligations.
We only collect information that is reasonably necessary to provide our services.
Sharing Your Information
We respect your privacy and will only share your personal information where necessary to provide our services.
This may include:
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Sharing relevant information between families and suitable nanny candidates during the placement process
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Contacting professional referees provided by nanny applicants
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Trusted service providers who assist us in operating our business
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Government authorities where required by law.
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Sharing relevant information with prospective families or nanny candidates where necessary to assess suitability and facilitate a potential placement.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
Sensitive Information
Some information provided to us may be considered sensitive information under Australian privacy laws.
Where sensitive information is provided, we will only collect and use it where reasonably necessary for our services and in accordance with applicable privacy laws. Where consent is required, we will obtain that consent.
We will take reasonable steps to protect sensitive information from misuse, loss, unauthorised access or disclosure.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
While no online system can guarantee complete security, we maintain appropriate physical, electronic and administrative safeguards to protect the information we hold.
We use trusted third-party service providers to help us operate our website, forms and business systems. Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
This information helps us improve the functionality and performance of our website.
You can choose to disable cookies through your browser settings at any time.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.
To do so, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites for your convenience.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their individual privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us.